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Account manager troubleshooting ClockTowerWeb Ltd
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Web Programming > Projects > Account manager troubleshooting

A publishing company approached us to ask if we could help with an problem they were having with a system which creates and administers user-accounts for controlling access to password-protected parts of their web site.

The system works in Perl and allows people to "sign up" for access - the system then creates an account by modifying the .htpasswd file (Unix-speak for a file containing an encrypted list of user names and passwords for people who can access a part of a site).

Their system wasn't working. As they explained:

At present neither the hosting company, who provide a temporary secure certificate, nor [name removed] ­ who sold us the Perl script relating to this ­ can work out what is causing the script to fail.

After being given the FTP user name and password so we could access their system, we established what was wrong and corrected the fault. The root cause was a fairly complex permissions problem related to the fact that some of the HTML pages were being served in secure mode and some were not.

The bottom line? They had invested in a system that wasn't working. They approached us and we solved the problems - making them happy people!

There is no external link to this project.

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